SIZING 
Are all your bracelets handmade?
Yes! Every single bracelet is made by hand, one at a time. That’s why no two are exactly the same — and that’s what makes them special!
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Are your bracelets adjustable?
Our bracelets are stretchy and come in specific size ranges. We provide a sizing chart to help you find the best fit for your wrist. If you have any questions, just reach out — I’m happy to help!

How do I know what size to order?
Since our bracelets are stretchy and sized, our sizing chart makes picking the perfect fit easy. Still unsure? Just message us anytime — we’re here to help!

 CARE 
What materials do you use?
We use high-quality cords, beads, and charms chosen for durability and style — all carefully selected to make bracelets that last and look great.

How do I care for my bracelet?
To keep your bracelet looking fresh, try to avoid getting it wet a lot and take it off before showering or swimming. If it gets a little dirty, gently wiping with a soft cloth usually does the trick!

Are your bracelets waterproof?
Our bracelets can handle a little splash, but they aren’t waterproof. Keeping them dry is the best way to keep them looking great.

Can I wear my bracelet in the shower?
We recommend taking it off before showering to keep it looking its best — plus, it helps the bracelet last longer!

 NO FILTERS 
Will my bracelet look exactly like the photos?
Since every bracelet is handmade, there will be tiny differences — kind of like a fingerprint! Plus, we use natural light for photos to keep things real, so what you see is what you get. No surprises, just authentic beauty.

Can I order multiples of the same bracelet? Will they be identical?
You can definitely order more than one, but since they’re handmade, each bracelet will have its own little unique details. So, no two are identical, but all just as lovely!

 SHIPPING 
How long does shipping take?
We hand-make and ship all orders with care. Usually, it takes about [insert your typical shipping time here], but we’ll keep you updated every step of the way!

Do you ship internationally?
At this time, we only ship within the United States. But we hope to expand shipping options in the future—stay tuned!

Can I buy your bracelets in stores?
Right now, NICOYNE is exclusively online, so you get the first look and best selection right here!

What if my bracelet arrives damaged or I want to exchange it?
We want you to love your bracelet! If anything isn’t quite right, just reach out to us at [your contact info], and we’ll make it right — whether that’s a replacement, exchange, or refund.

 MISC 
Can I customize or personalize my bracelet?
Right now, we don’t offer customizations, but we love hearing your ideas! Keep an eye out for special collections or personalized options coming soon.

Can I get a bracelet for my pet?
We haven’t made pet-sized bracelets yet, but that’s a fun idea! If you’d like your pet’s name on a bracelet for yourself or as a gift, we can definitely make that work — just reach out and let us know! And if you try it, send us a pic — we’d love to see!